Supervision 101

Supervision 101 outlines the basic supervisory behaviors needed at all levels of management. The learning objectives include:

• Explaining the value of essential Supervision 101 behaviors

• Demonstrating proficiency in effective communication behaviors

• Creating and implementing a variety of tools to recognize positive behaviors

• Applying the appropriate coaching technique

Key Points

1. Clearly and concisely share information

2. Engage employees in their job

3. Listen to what employees need

4. Tell employees what they are doing right

5. Praise in public, criticize in private

6. Use mistakes to help employees learn

Materials included:

• Facilitator's guide

• Course agenda

• In-practice learning activities and handouts

• Sample PowerPoint training slides